FAQ

General

Do you ship internationally?
Yes — Seventh Rep™ ships worldwide. We are committed to delivering our premium fitness essentials to customers across the globe. For full details on international shipping rates and delivery times, please visit our Shipping Information page. If you need help, our support team is always happy to assist.

Can I change my shipping address?
If your order hasn’t been shipped yet, we can update your shipping address. Simply email our support team with your order number and the corrected details, and we’ll take care of it.

How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to follow your package.

Help! I think my order is lost.
If tracking hasn’t updated yet, please allow some time for the carrier system to refresh. If your order has not arrived within 30 days of dispatch, contact Seventh Rep™ Support and we will investigate and resolve the issue promptly.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment options available at checkout. All transactions are encrypted and processed securely.

Shipping & Returns

How long does shipping take?
Shipping times vary by location and selected shipping method. Standard shipping usually arrives within 8–14 business days after dispatch. Orders are processed within 3 business days, though dispatch may take up to 6 business days during peak periods. Shipping times do not include customs or clearance delays.

What is your return policy?
We offer a 30-day return window on most items. Products must be unused and in their original packaging. Please visit our Returns page or contact our support team for instructions.

Do you offer exchanges?
Yes. We provide exchanges for defective or damaged items. If there is an issue with your order, contact our customer service team and we will arrange a replacement.